We are sure your agency’s operations have been up and running well for a long time now. Are processes implanted as well as they can be? Are you getting the most for your proverbial pay roll dollar from your employees? EMS providers want to be part of something bigger, they want to help the community and have pride in their organization. Ensure they have the systems and processes to impact change. Do not let tradition impede progress. Challenge yourselves to be better than you were yesterday, it will pay off in the long run.